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Email us at info.crossingpets@gmail.com or send your question using the form below.
CONTACT CROSSINGPETS
We're here to help.
Have a question about your order or need help choosing something for your pet? Get in touch. We want you and your companion to enjoy every moment together.
Response time
Our usual response time is 24 to 72 hours. We review every enquiry to offer personalised help.
Quick answers
Find information about frequently asked questions, shipping, returns and order tracking.
Orders, shipping and returns
How much does shipping cost?
Shipping is free on all orders. You can find the details and conditions in our shipping policy.
When will my order arrive?
Delivery times vary by destination and product. If your order is on its way, check its tracking details. Estimated delivery times are listed in our shipping information.
How can I track my order?
Once your order ships, you will receive tracking information. You can also check its status on our order tracking.
How do I request an exchange or return?
Write to us with your order number and the reason for your request so we can explain the next steps. Before sending an item back, read how to request an exchange or return and check our returns policy.
Still have a question?
Tell us what you need. We are here to help you care for the ones you love.
Send us a message
For questions about an order, include its number. If you need help choosing a product, tell us about your pet and what you are looking for.
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