Privacy policy

1.- Who is responsible for processing your data? The controller of your personal data is CrossingPets. We inform you that this Website (hereinafter, the "Website") is owned by CrossingPets. Accessing and/or using the website gives you the status of User and implies acceptance of this Privacy Policy from the moment of access and/or use. The User may contact CrossingPets at the following email address:

2.- Why is CrossingPets entitled to process data? CrossingPets is entitled to process your data in order to provide its services. CrossingPets takes the protection of your privacy and personal data very seriously. Your personal information is therefore kept secure and handled with the utmost care. This Privacy Policy governs access to and use of the service (hereinafter, the "Service") that CrossingPets makes available to Users interested in the services and Content hosted on the website. As regards consent, the User may withdraw it at any time by sending a message to the email address indicated in the first section of this privacy policy, without affecting the lawfulness of processing based on consent before its withdrawal.

3.- For what purposes does CrossingPets process your personal data? Your personal data collected by CrossingPets may be used for the following purposes, according to the consent given on the corresponding registration form:

  • The provision of services offered through the website.

  • The sending of commercial communications and/or newsletters by CrossingPets. Thus, if the User has consented, their personal data may be used to send commercial communications and/or newsletters by letter, telephone, email, SMS/MMS or other equivalent electronic means of communication.

4.- Accuracy of data provided by Users The User guarantees that the personal data provided are accurate and is responsible for informing CrossingPets of any changes. The User is in all cases responsible for the accuracy of the data provided, and CrossingPets reserves the right to exclude from registered Services any User who has provided false data, without prejudice to any other action available under law.

5.- Data retention The personal data provided will be retained by CrossingPets for as long as the User has not indicated a wish to unsubscribe from CrossingPets services, for the purpose of receiving information about the company's services. Thereafter, if necessary, CrossingPets will keep the information blocked for the legally established periods.

6.- User rights concerning their data The User has the right to:

  • Access their personal data.

  • Request correction of inaccurate data.

  • Request deletion of their data.

  • Request restriction of the processing of their data.

  • Object to the processing of their data.

  • Request portability of their data.

  • Not be subject to automated individual decision-making.

The User may exercise all these rights at the following email address (info.crossingpets@gmail.com), stating the reason for the request and providing a copy of their national identity card (DNI). The User may also send a request by post to the following address: (info.crossingpets@gmail.com). Without prejudice to any other administrative remedy or legal action, the User has the right to lodge a complaint with a Supervisory Authority, particularly in the Member State of their habitual residence, place of work or place of the alleged infringement, if they consider that the processing of their personal data does not comply with the rules, or if they are dissatisfied with the exercise of their rights. The supervisory authority with which the complaint is lodged will inform the complainant of the progress and outcome of the complaint.

8.- Data security Protecting Users' privacy and personal data is very important to CrossingPets. CrossingPets therefore does everything within its power to prevent misuse of their data, allowing access only to authorised staff. CrossingPets maintains security levels for the protection of personal data in accordance with applicable regulations and has put in place all technical means available to prevent loss, misuse, alteration, unauthorised access and theft of the data that the User provides through the website, while noting that security measures on the Internet are not impregnable. CrossingPets undertakes to comply with its duty of secrecy and confidentiality regarding personal data in accordance with applicable law and to process it securely in any international transfers and disclosures of data that may take place. For website services that require registration as a User, a password must be chosen. The User is responsible for keeping this password confidential and for all activity that takes place in a session logged in with their name and password. The User undertakes to notify CrossingPets as soon as possible of any unauthorised use of their Username and/or password or any other security breach. CrossingPets will not be liable for damage arising from the User's failure to comply with this obligation.

9.- Review of the Privacy Policy CrossingPets reserves the right to revise its Privacy Policy whenever it considers appropriate. For this reason, we ask you to consult this Privacy Policy periodically to read the latest version. However, any changes to this Privacy Policy will be communicated to the User.

10.- Links to websites The CrossingPets website may contain links to websites of third-party companies and organisations. CrossingPets is not responsible for how these companies protect privacy and personal data. We therefore recommend that you carefully read the Privacy Policy statements of those websites not owned by CrossingPets concerning the use, processing and protection of personal data. Their terms may differ from those offered by CrossingPets.

11.- Enquiries If you have any questions about this Privacy Policy or the processing of your data, please contact CrossingPets by email at the following email address: (info.crossingpets@gmail.com).

12.- Acceptance and Consent. The User declares that they have been informed of the conditions concerning the protection of personal data and accepts and consents to CrossingPets processing it in the manner and for the purposes stated in this Privacy Policy.

in the manner and for the purposes stated in this Privacy Policy.

SMS Marketing and Notifications We value your privacy and the information you agree to share in connection with our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers and transactional texts, including review requests from us.

Our website uses cookies to track the items you place in your shopping cart, even after you abandon checkout. This information is used to determine when to send SMS cart reminder messages.